Privacy policy

This privacy policy of Doctor31’s website, referred to as “Website” and/or Doctor31 iOS and Android app referred to as “App” (hereinafter collectively referred to as "Doctor31", "D31", "we", "our" and/or "us") details how we collect, store, process, share or sell any personal data from naturals (hereinafter referred to as "user", "you" and/or "your"), using Doctor31 website and/or Doctor31 app. Any reference to "Doctor31", "D31", "we", "our" and/or "us") are references to NETTER ADVICE SRL, a company limited liability company registered in Romania, J08/1283/2016, CUI 36197370, EUID ROONRC.J8/1283/2016, the registered office being 13 Dorobantilor street, suite no 1, 500009 Brasov, Romania.
The personal data that we collect from you is processed in the European Economic Area under the General Data Protection Regulation (EU) 2017/676. Your data may be processed or stored via destinations outside of the European Economic Area, but always in accordance with data protection law.
This policy explains how we use your personal data that you provide and the personal data about you that we collect. We have the right to amend, upgrade, update, supplement or change this privacy policy and we will notify you when we do so. By continuing to use our Website and our App after the changes have been made, the way we use your personal data will be subject to the terms of the updated policy.
Please read this privacy policy carefully before using our Website and/or downloading and running our App: a) to understand the types of information we collect from you; b) to understand how we use that information, c) to understand the circumstances under which we will share it with third parties, d) your rights in relation to the personal data you provide to us.
This are the data you will be required to provide and we will we collect and process about you while you are running the symptom checker or visiting our Website : gender, age, information about your health, symptoms, treatments, medications, laboratory blood and urine tests results, potential causes of your illness symptoms, your medical history, allergies, pregnancy condition,
This are the data we will automatically collect and process about you while you are running the symptom checker or visiting our Website: technical information about your computer, unique device identifiers, time zone settings, browser type, hardware model, operating system, and mobile network information; IP address, URL, date and time of your visit, how long you visited specific pages, scrolling, clicks history, buttons presses;
We will use all medical information you provided (de-identified of all your personal data) and your entire interactions with our symptom checker to improve our Website and our App. You accept that we own all right, title and interest in and to any de-identified data collected or created by us. We track your interaction with Doctor31 anonymously. This tracking is limited to your interaction with Doctor31 Website and App and we do not track anything else. We do not store your personal health data on your mobile device but on secure servers.
We may analyse data about your use of our Website and App for troubleshoot bugs within the App, forecast demand of service and to understand other trends in use, including which features you use the most and find most helpful, and what features you require from us.
We encrypt data transmitted to and from the App. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
We will not sell your personal data (or any other data you provide us with) to third-parties, but we have the right to share any data, which has been de-identified or aggregated that does not personally identify you, but which shows general trends, for example, the number of users of our App.
We may use your information for marketing products, newsletters, marketing emails, offers for services and products, our own or ones of our partners, discounts, special offers all these types of marketing activities being done with your consent and with a permanent option to optout or unsubscribe.
If Doctor31 is acquired by a third party, we may disclose your personal information to the buyer of the business and personal information about you will be one of the transferred information.
We may preserve or disclose your personal information to third parties, the court service and/or regulators or law enforcement agencies or governmental request in connection with proceedings or investigations anywhere in the world where compelled to do so, to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of our services or the physical safety of any person.
We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed.
Under the General Data Protection Regulation (EU) 2017/676, you have various rights in relation to your personal data: right to rectification, right to erasure, also known as right to be forgotten, tight to restriction of processing, right to data portability, right to complain and all of these rights can be exercised by contacting us at: [email protected]
Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you via the App. We therefore encourage you to review it from time to time to stay informed of how we are processing your information. Whenever we rely on your consent to process your personal data, you have the right to withdraw your consent at any time by accessing the privacy settings in the App.